Overview: Wallcoverings returns must be pre-authorized and are subject to a 30% restock, handling charge plus returned freight. All returns must be made within 60 days of ship date. Cut rolls or open rolls are not acceptable for credit

Responsibility of the Customer: The customer must check to make sure that the design, color and quantity is correct compared to what they ordered. Please examine the wallcoverings for imperfections before cutting and installing the wallcovering.

Process to Obtain a Return Authorization:

  1. Contact York’s CS team by emailing at orders@yorkwall.com (Domestic Retailers) or casupport@yorkwall.com (Domestic Converting Accounts) OR calling your York CSR @ 1-800-453-9281 or 1-866-967-5925.
  2. York’s CS team will open a Credit Order for the product within our system and provide you with the RA#
  3. York will provide you with the address to return the product to
  4. Customer will cover the freight cost to return the product OR York may send a return label for the product and freight cost for the return will be taken out of the credit amount. *See New Returns Label Policy effective as of 1/1/19

Returning Wallcovering Product:

  • The return MUST include the identification of the pattern, run number and your return authorization number. Any original paperwork from the shipment may also be included.
  • Credit will be issued to the customer’s account once the product is returned to York (allow 3-4 days for the credit to apply to the account)
  • Return Authorization Number is only valid for 30 days

*Reminder – In no case are goods to be returned without YORK WALLCOVERINGS’ prior consent. All returns must accompany a valid return authorization number. Any return without a valid authorization number will not receive credit, refund or exchange.